Terms of service

Purchasing Policy

Customers who accept the online ordering service provided by MI MING MART (hereinafter referred to as the Company) must agree to and accept the following terms and conditions in order to enjoy the online ordering and delivery service. These terms and conditions apply in Hong Kong and other regions.

 

Order online

  • All items in the online store are settled in Hong Kong dollars.
  • The time on the online store is displayed in Hong Kong time, and the date and time are subject to the organizer's server reception.
  • Unless otherwise specified, all products in the online store have a shelf life of 6 months or above.
  • The maximum amount of each purchase (including delivery fee) accepted for online orders is HK$12,000. Each product is limited to 12 pieces per order.
  • Please note that the order form is processed by computer, so it cannot be canceled or changed after the order is placed. The company is not responsible for any problems with the purchase order due to the computer system.
  • After ordering, even if you purchase additional similar or other products on the same day, MMM will treat it as another order and charge relevant shipping and handling fees.
  • After all orders have been paid, customers cannot cancel the order for any reason.
  • Regardless of the transaction placed by the customer online, the Company reserves the right to cancel the transaction after notifying the customer even if the computer system shows that the transaction has been completed. The Company reserves the right to accept the order or not.
  • When filling out the order form, please confirm whether the name, email address, recipient phone number and delivery address are correct to ensure that the product can be delivered to the designated location as soon as possible. If any loss is caused by the incorrect information provided by the customer, the company will not be responsible or compensate.
  • If the customer fails to pay by credit card and notify the Company within 3 days, the transaction will be automatically cancelled.
  • The products sold are all photographed with real objects, due to the influence of the environment, light, printing and picture combination during shooting, the actual product may have some slight discrepancies with the actual product, please forgive consumers.
  • If the products sold are defective, please go to the Mi Ming Department Store with the delivery note and receipt within 7 working days after the goods arrive to the store for exchange.
  • The points available on the product page (M POINTS) are subject to the actual points earned.
  • Liquid products containing alcohol or larger than 100ml cannot be shipped to overseas regions.
  • Most of the products sold are imported originally, and the company should do its best to ensure that the supply of goods is sufficient. If there is an occasional out-of-stock, the company will notify the customer separately; Refunds due to out-of-stock will be returned within one month. We apologize for any inconvenience caused.
  • The selling price of the product does not include any customs duties or sales tax (if any).
  • All products sold are for personal use only and cannot be used for any commercial purposes, and the company reserves the right to refuse all orders suspected of being used for commercial purposes and cancel the membership (the coupons and points obtained in the past will also be cancelled).
  • The Company reserves the right to unilaterally change all the above and other terms and conditions relating to the sale of goods without prior notice, and if the customer does not agree, the use of the online ordering service may be terminated, and the ordered goods will not be affected.
  • In relation to the delivery service of your order, your rights in relation to the delivery of the goods are subject to the terms and conditions of the relevant company, which you may refer to. If you choose our services, you agree that we will entrust SF Express to handle all related freight matters for you. The Company will not be liable for any acts or misconduct of the relevant companies. If SF Express or Postal Service or the supplier fails to contact you for delivery within 30 days, we have the right to cancel the order and refund the order amount to you after charging a 3% handling fee (to cover the relevant online payment transaction and delivery costs, etc.).
  • If you purchase a monthly discounted product, customers must complete the payment before the 2nd of the following month to enjoy the preferential price; Otherwise, the system will restore the regular price and notify you by email, at which time the customer's order will be paid at the regular price